Sharon Jenkins

Skills

Team Management of high-performing client support teams
Operational Oversight & Process Optimization to improve efficiency and service quality
Strategic Planning, Resource Allocation, and Workforce Development
Policy Compliance, Quality Assurance, and Risk Management
Customer Experience Strategy & Complex Issue Resolution
Performance Metrics, Reporting, and Data-Driven Decision Making
Cross-Functional Collaboration and Stakeholder Engagement
Remote Workforce Coordination and Virtual Team Leadership
Training, Coaching, and Employee Development Programs
Change Management and Continuous Improvement Initiatives

About

Results-driven Customer Service and Operations Professional with over 11 years of experience leading client support functions and managing high-performing teams. Demonstrated expertise in resolving complex customer issues, improving service delivery processes, and implementing operational efficiencies that enhance organizational performance. Skilled in supervision, performance management, and employee development within remote and on-site environments. Adept at analyzing data to identify trends, streamline workflows, and ensure compliance with organizational policies and federal standards. Recognized for strong leadership, strategic planning, and commitment to providing exceptional service in support of mission objectives.