Sarah Pupunu

Skills

Administrative Support
Workflow Management
High‑Volume Case Handling
Document Accuracy & Compliance
Data Entry (High Accuracy)
Multi‑System Navigation
Remote Work Coordination
Customer Service & Patient Communication
Scheduling & Follow‑up
Records Management
Workers’ Compensation Claims
Claim Investigation
Compensability Review
Liability Determination
Medical Documentation Review
Insurance Verification
Eligibility & Benefits Review
Denials & Appeals Resolution
Subrogation Awareness
Multi‑payer Knowledge (Medicare, Medi‑Cal, Commercial, WC)
Provider & Adjuster Communication
Claim Status Research
Payer Portal Navigation

About

Insurance claims specialist with deep experience in workers’ compensation, medical claims, and administrative support. Skilled in claim investigation, compensability review, insurance verification, and resolving complex issues across Medicare, Medi‑Cal, commercial, and WC lines. Strong documentation, organized workflow management, and clear communication with adjusters, providers, and internal teams. Reliable, detail‑driven, and effective in remote environments.