Skills
• Customer Service & Public Interaction
• Verbal and Written Communication
• Sales and Service Operations
• Compliance with Policies & Procedures
• Records Accuracy & Attention to Detail
• Time Management & Work Prioritization
• Team Collaboration & Interpersonal Skills
• Problem Solving & Situational Judgment
• Workplace Safety & Risk Awareness
• Multicultural & Multilingual Communication (English/Swahili)
• Experience assisting customers in person and via direct interaction
• Ability to follow detailed instructions and standard operating procedures
• Ability to meet performance metrics and service standards
• Experience working independently and as part of a team
• Ability to adapt to changing priorities and workloads
About
Motivated and detail-oriented professional with extensive experience in customer service, sales, photography, and information systems support. Skilled in managing multiple tasks efficiently, providing exceptional client service, and maintaining operational excellence in fast-paced environments. Holds a foreign degree in Communications and is fluent in Swahili, with strong cross-cultural communication abilities. Committed to supporting federal operations with professionalism, technical competence, and a results-driven approach. U.S. citizen with proven reliability and a strong work ethic.
• Customer Service & Client Relations: Expertise in assisting diverse customer populations, addressing inquiries, resolving issues, and enhancing satisfaction.
• Sales & Retail Operations: Experienced in merchandising, inventory management, sales reporting, and achieving performance goals.
• Photography & Media Services: Professional portrait and event photography experience, including editing and presentation of final products.
• Information Systems & Technical Support: Knowledge of operational systems, order processing, and troubleshooting in warehouse and office environments.
• Communication & Interpersonal Skills: Strong verbal and written communication, cross-cultural collaboration, and team coordination.
• Multilingual: Fluent in English and Swahili, facilitating communication in multicultural environments.
• Adaptability & Problem Solving: Proven ability to thrive in fast-paced settings, learn new systems quickly, and implement solutions effectively.
Professional Experience
Sales Associate & Photographer
JCPenney Portraits – Greenbrier Mall, Chesapeake, VA | November 2025 – Present
• Deliver high-quality portrait photography services and ensure customer satisfaction.
• Manage scheduling, client interactions, and digital editing of images.
• Support retail operations through sales, inventory tracking, and merchandising.
• Maintain compliance with company standards and operational policies.
ISS Associate
Amazon – Chesapeake, VA | [Insert employment dates]
• Provided information systems support, monitoring and troubleshooting operational processes.
• Assisted in inventory management, data entry, and warehouse workflow coordination.
• Collaborated with team members to optimize efficiency and accuracy in daily operations.
Profile Photo
