Skills
Data Analytics & Business Intelligence: Proficient in Power BI, SQL, and Crystal Reports for developing data visualization and reporting solutions.
Database Management & ETL: Experienced with SQL, MySQL, Oracle, AWS, Azure, and ETL tools (FME) for data extraction, transformation, and loading.
IT Support & Application Management: Provided technical support and maintenance for enterprise applications (Accela, CityView, DocuSign, Granicus, Asset Essentials) ensuring seamless operations.
GIS & Web Applications: Developed GIS web application to track city-wide vacancies using ESRI online.
Process Optimization & Automation: Improved workflow efficiencies through Excel automation, Google Power Automate, and scripting.
Technical Troubleshooting & User Support: Assisted in system updates, account creation, and troubleshooting across various platforms.
About
A highly motivated Business Intelligence & IT Support Specialist with a Bachelor of Science in Business Administration (Computer Information Systems, Business Intelligence Emphasis) from Cal Poly Pomona. Experienced in data analytics, IT support, and business intelligence tools, with a strong ability to analyze complex datasets, optimize processes, and support enterprise applications. Passionate about leveraging technology to enhance operational efficiency and data-driven decision-making.
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