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Skills
• Microsoft Office Suite
• Zendesk/Salesforce/Jira
• Python/SQL/Tableau/Power BI
• Zoom/Cisco/WDE/Slack
• CRM Software
• Empathy & Active Listening
Conflict Resolution & De-escalation
• Data-Driven decision making
• Problem-Solving & Critical Thinking
• Multitasking & Time Management
• Effective Communication (written & verbal)
• Agile methodology
About
Dynamic customer support professional with a proven track record of leading a team to enhance service delivery and achieve KPIs. Skilled in CRM software and conflict resolution, I implemented training programs that improved team performance and customer satisfaction, driving operational excellence and fostering a culture of continuous improvement.
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