MJ Dy Pangco
Skills
Customer Service & Support
Responding to inquiries via email, chat, and phone
Resolving complaints, refunds, and order/tracking issues
Maintaining professionalism and empathy in all interactions
Property Management
Scheduling cleanings and coordinating maintenance
Managing bookings across Airbnb, Hostfully, Booking.com, Wheelhouse, ChargeAutomation, and other platforms
Optimizing listings for visibility, bookings, and guest satisfaction
Administrative Support
Data entry, record-keeping, invoicing, and payment tracking
Organizing schedules and coordinating with teams
Streamlining workflows for efficient operations
Email Marketing & Promotion
Designing targeted campaigns for past and potential guests
Increasing engagement and fostering long-term customer loyalty
Social Media & Digital Marketing
Managing Instagram, Facebook, TikTok, and YouTube accounts
Creating graphics in Canva, scheduling content, and monitoring analytics
Implementing SEO strategies to boost visibility
Soft Skills
Strong English communication
Proactive problem-solving and attention to detail
Trustworthy, adaptable, and reliable
Time management and multitasking
About
Why Hire Me? Your Property Manager, Customer Service, and Virtual Assistant
I’m a detail-oriented and proactive professional with over 3 years of experience in property management, customer service, administrative support, and email marketing. I specialize in creating seamless guest experiences, handling inquiries, resolving issues, and coordinating operations efficiently.
What I Offer:
Guest & Customer Support: Prompt responses via email, chat, and calls; handling complaints, refunds, and order issues with professionalism.
Property Management: Scheduling cleanings, coordinating maintenance, managing bookings on platforms like Airbnb, Hostfully, Booking.com, Wheelhouse, and ChargeAutomation.
Email Marketing & Promotion: Crafting campaigns for past guests to boost engagement, encourage repeat bookings, and build loyalty.
Administrative Excellence: Managing invoices, records, and schedules to keep operations smooth.
Marketing & Social Media: Optimizing listings, creating property descriptions, managing Instagram, Facebook, TikTok, YouTube, and producing engaging videos and graphics.
I’m passionate about delivering exceptional service, solving problems proactively, and helping businesses grow. Whether you need a reliable property manager, customer service expert, or versatile virtual assistant, I’m ready to elevate your operations.