MJ Dy Pangco

Skills

Customer Service & Support

Responding to inquiries via email, chat, and phone

Resolving complaints, refunds, and order/tracking issues

Maintaining professionalism and empathy in all interactions

Property Management

Scheduling cleanings and coordinating maintenance

Managing bookings across Airbnb, Hostfully, Booking.com, Wheelhouse, ChargeAutomation, and other platforms

Optimizing listings for visibility, bookings, and guest satisfaction

Administrative Support

Data entry, record-keeping, invoicing, and payment tracking

Organizing schedules and coordinating with teams

Streamlining workflows for efficient operations

Email Marketing & Promotion

Designing targeted campaigns for past and potential guests

Increasing engagement and fostering long-term customer loyalty

Social Media & Digital Marketing

Managing Instagram, Facebook, TikTok, and YouTube accounts

Creating graphics in Canva, scheduling content, and monitoring analytics

Implementing SEO strategies to boost visibility

Soft Skills

Strong English communication

Proactive problem-solving and attention to detail

Trustworthy, adaptable, and reliable

Time management and multitasking

About

Why Hire Me? Your Property Manager, Customer Service, and Virtual Assistant

I’m a detail-oriented and proactive professional with over 3 years of experience in property management, customer service, administrative support, and email marketing. I specialize in creating seamless guest experiences, handling inquiries, resolving issues, and coordinating operations efficiently.

What I Offer:

Guest & Customer Support: Prompt responses via email, chat, and calls; handling complaints, refunds, and order issues with professionalism.

Property Management: Scheduling cleanings, coordinating maintenance, managing bookings on platforms like Airbnb, Hostfully, Booking.com, Wheelhouse, and ChargeAutomation.

Email Marketing & Promotion: Crafting campaigns for past guests to boost engagement, encourage repeat bookings, and build loyalty.

Administrative Excellence: Managing invoices, records, and schedules to keep operations smooth.

Marketing & Social Media: Optimizing listings, creating property descriptions, managing Instagram, Facebook, TikTok, YouTube, and producing engaging videos and graphics.

I’m passionate about delivering exceptional service, solving problems proactively, and helping businesses grow. Whether you need a reliable property manager, customer service expert, or versatile virtual assistant, I’m ready to elevate your operations.