Skills
Service & Leadership: Tier II Walk-In Support, Cross-Functional Team Leadership,
High-Pressure Task Prioritization, Customer Service Excellence, Business-Friendly
Communication.
IT Asset & Lifecycle Management: Inventory Control, Asset Tracking, Hardware
Provisioning & Decommissioning, DD Form 1150 Processing, Secure Logistics, Loss
Prevention.
Systems & Platforms: ServiceNow (SNOW) Ticketing & Asset Tracking, VMware,
Windows OS, Linux, Microsoft Office Suite.
Hardware Deployment: PC/Laptop Deployment, System Imaging, Break-Fix Repairs,
Peripheral Installation (Security Cameras, Switches, Monitors).
Networking & Security: Active Directory (Access & Privileges), DNS, Firewall
Maintenance, Vulnerability Awareness.
About
Security-cleared (Active Secret) and CompTIA Security+ certified IT Professional and Service
Operations Leader with a strong focus on Tier II Service Counter management, IT Asset
Management (ITAM), hardware lifecycle support, and secure logistics. Combines an academic
foundation in Information Systems and Cybersecurity with proven expertise in leading high-
pressure service environments, delivering exceptional walk-in customer support, and utilizing
enterprise platforms like ServiceNow (SNOW) to track, deploy, and safeguard assets. Highly
self-motivated and team-oriented, with a proven ability to prioritize tasks, enforce strict physical
security protocols, and translate complex technical issues into business-friendly language to
drive organizational success.
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