Michael Teague

Skills

Technical Support

Remote technical support via phone, email, and online sessions
In-person/deskside support
Hardware troubleshooting and repair (copiers, printers, MFPs, fax machines, scanners)
Diagnostic troubleshooting and root cause analysis
Preventive maintenance and firmware/driver updates
Electronics fundamentals (circuit-level diagnosis, component replacement)

Networking

Network connectivity troubleshooting for networked devices
Device configuration on customer networks (IP addressing, print queues, scan-to-email/folder setup)
Working within enterprise and secured environments (hospitals, prisons, schools, manufacturing)

Customer Service

Customer relationship management over long-term accounts
Explaining technical concepts to non-technical users
Escalation handling and follow-through to resolution
Working under SLA/response-time expectations
Managing a queue of service calls across a large territory

Vendor/Platform Knowledge

Canon (core through imagePROGRAF and 600/700/800/900 Pro production press)
Ricoh (core through Pro 7200)
HP (basic maintenance through enterprise MFPs, including Samsung line)
Kyocera, Brother

Operations & Leadership

Team leadership and supervision of machine operators
Workflow coordination and production goal tracking
Quality control, defect identification, corrective action
Inventory management (100% quarterly accuracy on parts/stock)
Safety compliance and policy enforcement
Independent territory management with minimal supervision

Transferable from Military Service

Operating under strict protocol and documentation standards
Reliability and accountability in high-consequence environments
Adaptability in unfamiliar settings (overseas deployment)

About

Looking to tranfer my 14 years of field tech experience into a remote help desk role