Skills
Technical Support: Technical Troubleshooting, POS Systems, Computer Systems, Operating Systems, Network Basics, Cybersecurity Fundamentals, Risk Awareness
Tools & Platforms: Microsoft Office (Word, Excel, PowerPoint), Microsoft 365, Database Fundamentals, Object-Oriented Programming (Python), Network Administration (Linux)
Professional: Customer Support, Documentation, Team Leadership, Process Improvement, Inventory & Asset Tracking, Project Coordination, Communication, Project Management
About
Information Technology student at George Mason University with hands-on experience in technical troubleshooting, systems operation, and customer-facing support. Demonstrated ability to resolve issues under pressure, document processes, and support team operations in high-volume environments. Seeking an IT Support or Help Desk role where strong communication, analytical thinking, and technical aptitude can contribute immediately.
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