Skills
Crisis Intervention
Active Listening
Case Management
Resource Coordination
Staff Training & Development
Risk Assessment
Documentation & Reporting
Cultural Sensitivity
Problem-Solving
Team Leadership
Process Improvement
Regulatory Compliance
About
I am a dedicated professional with 17+ years of experience in complex problem-solving, crisis intervention, and team leadership. My natural ability to quickly establish rapport with diverse populations allows me to navigate challenging situations with patience and discretion.
My core strengths include analytical assessment, resource coordination, and maintaining strict confidentiality protocols. I possess exceptional communication skills, a proven ability to de-escalate conflicts, and a knack for facilitating productive outcomes.
Over my career, I have gained extensive experience in training staff, ensuring compliance with safety regulations, and implementing systematic approaches to improve operational efficiency. Helping people navigate complex systems and connecting them with needed resources is my passion.
I am currently seeking opportunities in human services, case management, or crisis intervention to leverage my counseling abilities and dedication to making a difference.
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