Skills
Administrative Management: Detail-oriented, efficient management of diverse administrative tasks (document preparation, scheduling, client communication, case coordination).
Client Services: Strong client support, compassionate and thoughtful care.
Problem-Solving: Proactive problem-solver.
Crisis Management: Adept at handling urgent situations and maintaining workflow continuity.
Communication: Effective communication across teams and multicultural environments.
Organizational & Analytical Skills: Strong organizational and analytical abilities.
Adaptability: Fast learner, easy to use new technologies, work systems, cultures, languages, and routines.
Multilingual: Fluent in English, Spanish, and native Portuguese.
Systems Proficiency: User knowledge in Oracle, Amdocs, JBilling, Visio, Salesforce, Mastersafe, iLaw, Adobe Acrobat, Microsoft 365.
About
Highly detail-oriented and motivated administrative professional with over 7 years of experience in the electronic payment industry and 4 years in immigration services, legal assistance, and client support. Proven ability to manage diverse administrative tasks with precision and efficiency, including document preparation, scheduling, client communication, and complex case coordination. Adept at crisis management, balancing multiple priorities, and communicating effectively across multicultural environments. A fast learner and proactive problem-solver, committed to delivering administrative excellence and top-tier customer service. Fluent in English, Spanish, and native Portuguese, with strong user knowledge in various essential business systems like Salesforce, and Microsoft 365.
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