Skills
Patient Registration
Patient Access
Medical Scheduling
Appointment Scheduling
Insurance Verification
Healthcare Administration
Medical Terminology
Electronic Health Records (EHR)
Epic
Cerner
IDX
Salesforce
Microsoft Word
Microsoft Excel
Data Entry
Customer Service
Front Desk Operations
Call Center Operations
Administrative Support
Records Management
Document Management
HIPAA Compliance
Patient Confidentiality
Conflict Resolution
De-escalation
Problem Solving
Multitasking
Written Communication
Verbal Communication
Spanish / Bilingual Communication
Team Leadership
Staff Training
Retail Management
Time Management
Lean Six Sigma
Revenue Cycle
Patient Financial Services
About
Experienced administrative and healthcare professional with extensive experience in patient access, registration, scheduling, customer service, and healthcare operations. Skilled in verifying insurance, maintaining accurate patient records, coordinating appointments, handling confidential information, and providing excellent service in fast-paced environments. Proficient in Epic, Cerner, IDX, Salesforce, Microsoft Word, and Excel. Strong background in problem-solving, conflict resolution, multitasking, team leadership, and administrative support. Bilingual in English and Spanish with strong written and verbal communication skills. Lean Six Sigma Yellow Belt and Certified Revenue Cycle Representative (CRCR) with a strong commitment to accuracy, efficiency, professionalism, and quality service.
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