Leif Ericksen

Skills

IT Service Delivery, IT Operations, Observability, Information Security (CISSP), Governance & Compliance, Vendor Management, RCA, Continuous Improvement, Linux, *Nix, Automation, Windows, Change Management, Incident Management, unix security, perl, bash, ksh, Problem Management, Critical Thinking. lean thinking, Root Cause Analysis, Red Hat, Ubuntu, Kali, Fedora, Product Management, Vendor Management

About

IT leader experienced in delivering enterprise-scale infrastructure, security, and service delivery solutions that matter to my company. With the proven ability and experience to lead cross-functional teams, managing global vendors, and drive operational excellence across complex environments. Have experience using observability tools including Dynatrace, and ServiceNow to deliver meaningful results. Also, maintain a focus on SLA performance and governance. Skills also include incident management, and the RCA process (Root Cause Analysis) with a focus on continuous service improvement. As a CISSP-certified professional, maintains a record of accomplishments aligning IT operations to business outcomes for results that matter. Security Clearance Qualified.