Kora Brown

Project Coordinator @ Dollar Tree Inc. (Contracted through TEKSystems)

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Skills

Oral and Written Communication, Supervisory Skills, Scheduling, Customer Service, Basic and Advanced Troubleshooting, Microsoft Office Suite, ServiceNow, Ticket Management, Technical Writing, Technical Support, Editing and Proofreading, Research Skills, Attention to Detail, Version Control, Collaboration, Time Management, Hardware Deployment, Operating System Knowledge, Genesys Cloud, BMC Service Desk, OS Imaging Tools, Basic Networking, Project Coordination, Vendor Liaison, Tier 1 Help Desk, Tier 2 Help Desk, Information Assurance

About

- Certified in both CompTIA A+ ce (2023), as well as CompTIA Security+ ce (2024). Currently working towards CompTIA Network+ ce.

- Avg. 70-80 WPM with 90+% accuracy.