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Joshua Nunez

Customer and Chat Support Specialist
Las Vegas, Nevada, United States
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Skills

Live Chat & Email Support
CRM & Ticketing Systems (Salesforce Service Cloud)
Technical Troubleshooting
Multitasking & Prioritization
Remote Collaboration
Service Scheduling & Feature Navigation
Knowledge Base & Process Documentation
Customer Satisfaction & Retention

About

Customer and Chat Support Specialist with over 7 years of experience in high-volume digital
communication environments. Proven ability to manage 50+ daily live chats across platforms while
maintaining a 90%+ CSAT and sub-6-minute resolution times. Adept in CRM systems, remote
collaboration, and delivering user-centric, eco-conscious support experiences.