joseph kemp

IT Support Technician | U.S. Air Force Veteran | Helpdesk & Endpoint Management | AI-Augmented Workflows

Hinton, West Virginia, United States

Skills

Helpdesk Support, Tier 2 Support, IT Asset Management, Hardware Deployment, Endpoint Protection, MDM Solutions, Network Monitoring, Windows Administration, Patch Management, Remote Desktop Support, Ticketing Systems, Technical Troubleshooting, End-User Support, AI Tools, Workflow Automation, Technical Documentation

About

IT support professional with hands-on experience in endpoint management, NOC operations, and internal helpdesk environments. Background spans hardware lifecycle management, network monitoring, ticketing systems, and end-user support. Air Force veteran with strong troubleshooting instincts. Currently leveraging AI tools to streamline personal workflows and documentation — a skill set most helpdesk candidates don't bring to the table.