Jean Pierre Orel SANON

Skills

Skills

Technical Skills

Help Desk & Desktop Support
Hardware and Software Troubleshooting
Windows Operating Systems (Windows 10/11)
Active Directory User & Group Management
Microsoft 365 / Office 365
Network Fundamentals (TCP/IP, DHCP, DNS, VPN)
Printer, Scanner, and Peripheral Support
Remote Support & Remote Desktop Tools
User Account Management & Password Resets
System Configuration and Maintenance
Email Support (Outlook)
Basic Cybersecurity Best Practices
Ticketing Systems & Incident Management

Professional Skills

Customer Service
Technical Problem Solving
Communication Skills
Time Management
Team Collaboration
Attention to Detail
Adaptability and Quick Learning
Documentation and Reporting
Training and User Support
Critical Thinking

Leadership & Interpersonal Skills

Team Leadership
Event Planning and Coordination
Public Speaking
Mentoring and Coaching
Conflict Resolution
Relationship Building

About

IT support professional with a background in Electronic Engineering and ongoing MBA studies. Experienced in troubleshooting hardware, software, networking, and user account issues while providing excellent customer service. Skilled in Windows operating systems, Active Directory, Microsoft Office 365, network fundamentals, and technical support for end users. Strong problem-solving, communication, and organizational abilities with a proven commitment to helping users resolve technical issues efficiently. Known for being dependable, adaptable, and eager to learn new technologies. Brings additional leadership and interpersonal skills developed through teaching and organizing community dance programs.