Jason Balduf

Skills

Transact-SQL (T-SQL), SQL, Reporting & Analysis, Operations Analytics, Agile Methodologies, AI Literacy, Data-driven Decision Making, Waterfall Project Management, Emotional Intelligence, Automation, Process Automation, Microsoft Visual Studio Code, Performance Tracking, Quality Assurance, Risk Management, SOP Development, Operations Management, KPI Reporting, Data Validation, Stakeholder Management, Change Management, Requirements Gathering, Prompt Engineering, Generative AI, ChatGPT, Google Gemini, Artificial Intelligence (AI), Application Programming Interfaces (API), Data Storytelling, Statistical Data Analysis, Team Management, Regulatory Compliance, New Market Expansion, Business Relationship Management, Stakeholder Engagement, Customer Escalation Management, Performance Improvement, Root Cause Analysis, Customer Relationship Management (CRM), Incident Management, Employee Training, Employee Engagement, Process improvement, Dispute Resolution, Partnership Development, Cross-functional Collaborations, Performance Management, Interviewing, Data Visualization, Tableau, Leadership, Project Management, Data Analysis, Product Management, Business Process Improvement, Customer Satisfaction, Strategy, Analytics, Vendor Management, Customer Experience, Strategic Planning, Contact Centers, Business-to-Business (B2B), Customer Retention, Business Analysis, Microsoft Excel, Microsoft Word, JIRA, Microsoft Office, Team Leadership, Conflict Resolution, People Management, Mentoring, Communication, Coaching, Customer Service, Management, Team Building, Training, Public Speaking, Cross-functional Team Leadership, Problem Solving, Written Communication, Customer Engagement, Teamwork, Return on Investment, MicroStrategy, Build Strong Relationships, Trend Analysis, Trend Forecasting

About

Business Analyst and PMP-certified Project Manager with 5+ years leading analytics, reporting, and project delivery work within 13 years at eBay. I focus on turning complex business needs into clear reporting, repeatable processes, and practical execution. I specialize in requirements clarification, stakeholder alignment, KPI analysis, process improvement, automation, and decision-ready performance insights.

My strongest work sits where business analysis and project delivery overlap: defining the problem, aligning stakeholders, managing scope, building sustainable workflows, and making sure solutions are usable after launch.
Recent work includes global partner reporting standardization, leadership performance reporting, bonus letter automation, AI-assisted workflow enablement, and simplification of manual data and reporting processes.