Skills
Quality assurance and quality control, regulatory compliance (FDA, OSHA, federal standards), laboratory operations and testing, avionics electronics systems, preventive maintenance programs, equipment calibration and testing, documentation and record keeping, data analysis and reporting, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), database management, process improvement and optimization, standard operating procedures (SOPs), inventory management and control, safety protocols and implementation, team leadership and supervision, staff training and development, project management, workflow coordination, resource planning and allocation, mentoring and coaching, strategic planning, operations management, customer service excellence, conflict resolution, presentations, interpersonal communication, problem-solving and troubleshooting, critical thinking, decision making, cultural sensitivity, professional communication, clinical operations management, patient care and safety, HIPAA compliance, medical records management, phlebotomy and specimen collection, health assessments, infection control procedures, emergency response, medical equipment operation, patient relations, healthcare quality standards, military operations, security protocols, emergency preparedness, classified information handling, physical security, operational readiness, multi-tasking under pressure, attention to detail, reliability and dependability, project management methodologies, business coaching, leadership development, continuous learning and adaptation, professional ethics, industry best practices
About
Professional Summary
Accomplished federal service member and operations leader with 23+ years of combined military and civilian experience in healthcare operations, quality assurance, and team leadership. Master's degree in Project Management with proven expertise in regulatory compliance, staff development, and operational excellence across clinical and technical environments.
Federal Service Background: Honorably served 23 years with the Air National Guard (1999-2022) while simultaneously serving as Lead Technician with American Red Cross (2000-2023), demonstrating exceptional dedication to public service and mission-critical operations.
Core Competencies:
Leadership & Supervision: 20+ years directing teams, conducting training programs, and managing daily operations in high-volume environments
Quality Assurance & Compliance: Extensive experience ensuring adherence to federal regulations (FDA, OSHA) with 100% accuracy in documentation and reporting
Operations Management: Proven ability to coordinate workflows, manage schedules, and maintain operational efficiency while meeting program objectives
Customer Service Excellence: Strong background in stakeholder relations, conflict resolution, and maintaining positive customer experiences
Technical Expertise: Avionics electronics background with proficiency in complex systems maintenance, troubleshooting, and preventive maintenance
Key Achievements:
Successfully managed clinical operations ensuring compliance with federal standards for 23+ years
Designed and delivered comprehensive training programs improving staff performance and reducing errors
Maintained perfect documentation accuracy while managing quality control processes
Recognized for reliability, leadership excellence, and commitment to mission success
Recently completed Master's degree demonstrating commitment to continuous professional development
Profile Photo
