Iesha Adams

Skills

▪ Experienced performing various updating/filing customer documentation, keeping detailed records of customer transactions, notifying upper management of uniform delays, incidents, etc.
▪ Experienced performing a wide range of secretarial, administrative, and office support duties in various settings, including coordinating and scheduling services, supporting personnel up to 1500 employees (management, staff, medical professionals, and other administrative), greeting visitors from a front desk, answering phones, routing callers to appropriate personnel or taking messages, and more
▪ Establishes rapport with a diverse customer population, forging strong, long-lasting business relationships, encouraging future transactions, and referrals
▪ Operates copiers, fax machines, printers, scanners, and files customer records accordingly
▪ Multi-tasks effectively, learns new systems quickly, and completes all assignments and projects on or ahead of critical deadlines
▪ Strong communications, assertively negotiating pricing and terms, analytical, detail-oriented, and problem-solving skills
▪ Leverages technology to enhance productivity, Windows, MS Office, Internet research, SAP, AS400, and email