Hernan Velez Morales

Skills

IT troubleshooting
End-user / Help Desk support
Computer hardware installation
Computer system configuration
Software/system upgrades
LAN/network fundamentals
Network troubleshooting
Router and switch maintenance
Printer installation and troubleshooting
Server/computer maintenance
IT service management
Ticketing systems
Technical documentation
Cybersecurity fundamentals
System performance maintenance
Preventive maintenance

About

U.S. Army Reserve Information Technology Specialist with experience in technical support, troubleshooting, computer hardware, networking, and customer service. Skilled in assisting users, resolving technical issues, maintaining computer systems, and working effectively in team environments. Bilingual in English and Spanish with strong communication, problem-solving, and organizational skills. Currently pursuing a B.S. in Aviation Sciences at Liberty University and eager to continue developing professionally while bringing a strong work ethic and willingness to learn to any position.