Esther Gobel

Skills

• Thorough understanding of medical terminology.
• Exceptional organizational and multi-tasking skills.
• Ability to make sound judgment and problem solve independently
• Communicate effectively among others.
• Proficient in multiple programs that include:
C.P.R.S.
Vista
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Lynx
Vet Pro
Vet Link
I.C.B.
Benefit Travel Program
Gui-Mail
• Understanding of all VA policies and procedure guidelines.
• Completed customer service training.
• Supervised over 18 employees on 3 different shifts in absence of supervisor.
• Filled staffing requirements.
• Printed reports and troubleshot issues.
• Served as primary time keeper for unit staffing to ensure that tours, times, overtimes, and compensatory time was posted correctly.
• Performed administrative duties on the inpatient wards.
• Processed patient movements, admitted, discharged, and transferred patients using the Vista program.
• Assisted physicians and nursing staff on how to navigate C.P.R.S. and Vista programs.
• Verified physician orders in C.P.R.S. program.
• Coordinated transportation and appointments for non-va care consults.
• Assisted nurse managers with projects using Microsoft Word and Excel programs to make forms for data collection.
• Answered multi-line telephones and transferred calls through out the facility.

• Assisted Credentials Coordinator.
• Provided administrative coverage as required to facilitate the appointment of dependents and providers.
• Appointed and reappointed physicians.
• Assigned access to Vet Pro program.
• Enrolled applicants and set passwords into Vet Pro program.
• Troubleshot problems identified by practitioners.
• Extended expiration dates.
• Updated and maintained quality control of documents inside Vet Pro program.
• Performed program support functions for credentialing program.
• Tracking and submissions of Vet Pro and initializing letters and telephonic inquires to other facilities.
• Verified education, training, peer references, and license.
• Tracked receipt of verification letters and initiated follow up.
• Received and evaluated documents to ensure everything entered in Vet Pro program was correct.
• Coordinated with Chief Of Staff Office to ensure that there weren’t any judicial proceedings or malpractice cases against dependents or dependent providers.
• Reviewed and maintained automated systems to track all dependents and providers license to ensure that all licenses were up to date and not expired.
• Provided other administrative support to Chief Of Staff and credentialing program as required.
• Scheduled appointment for dependents to get credentialed.
• Coordinated with Human Resources to set up appointments with dependents.

• Check patients in using Vet Link program.
• Update patient demographic information using Vet Link program.
• Update patient insurance information using the ICB program.
• Answer multiple phone calls.
• Print a list of all hospital discharges and presents list to primary care physicians through a “huddle” style meeting.
• Coordinates with physician and nursing staff to ensure patient receives necessary phone calls and scheduled appointment.
• Print health summaries for daily scheduled appointments.
• Communicate and coordinate with other staff members to ensure patient satisfaction.
• Input lab data into veteran’s electronic record.
• Schedule appointments into vista program.
• Print recall list daily to ensure patient is notified of primary care appointment.
• Receives return to clinic alerts in CPRS program to complete the recall in vista program.
• Communicate with co-workers to ensure medical forms and records are properly distributed.
• Navigate secure messaging program to ensure patients request of appointments and medications are completed.
• Submit travel pay requests.
• Understanding of all VA policies and procedure guidelines.
• Completed customer service training.
• Employee of the month award.
Excellence supervisory
• Multiple customer star awards.
• Received special contribution award.
completed an RCA
Good Catch Award
• No privacy violations.

About

Medical Support Assistant (inpatient Units
Advance medical support Assistant (inpatient units, Primary care, Radiology)
Supervisor Medical Support Assistant (inpatient units Ward administration)
Lead Medical support assistant(inpatient Units)
Credentialing(program support assistant)
Details Clerk