Donald Dorough

Skills

Executed UI Claims Support; analyzed and evaluated performance quality and operational methods. Monitored phone calls for quality assurance. Scored cases for ID Theft and Claims decisions. Reviewed AT & Commission appeals decisions for quality and timely processing. Conducted training as needed Responded promptly to calls from claimants and businesses. Took appropriate actions to address customer needs
Supervised a team of 12 involving ID Theft investigations. Demonstrated initiative and independent judgment to resolve customer complaints. Managed multiple tasks efficiently. Exhibited excellent attention to detail. Entered and retrieved data from computers. Handled hostile and challenging calls professionally. Maintained excellent communication and writing skills. Proficient with Internet Explorer and Microsoft Office. Adhered strictly to Agency rules.

About

Pursuing a Customer Service Representative role, bringing dedication and excellent communication skills to enhance customer satisfaction.