Skills
Desktop Support (L1/L2/L3)
Technical Support & Help Desk
Windows Administration
macOS Administration
Linux Administration
Active Directory (AD)
Group Policy (GPO)
Microsoft SCCM
Azure Fundamentals
VMware vSphere
VMware vCenter
VMware vSAN
VMware Horizon View (VDI)
VMware Fusion
Workspace ONE UEM
Virtualization Technologies
Remote Desktop Support
Endpoint Management
Hardware Installation & Repair
Software Installation, Configuration & Upgrades
Laptop, Desktop & Server Support
Printer Support
Mobile Device Support (iOS & Android)
Network Troubleshooting
TCP/IP Networking
Wi-Fi Troubleshooting
VPN Support
VoIP Support
Virtual Machine Management
Static IP Configuration
Network Switch Installation
Server Rack & Stack
PDU & UPS Installation
Test Lab/Data Center Support
Google Workspace
About
I am a dedicated and customer-focused Senior IT Support Engineer with more than 14 years of experience providing enterprise desktop support, systems administration, and end-user computing solutions for global technology companies including VMware and PayPal. I have extensive experience supporting Windows, macOS, Linux, mobile devices, virtualization platforms, networking, and enterprise collaboration tools in fast-paced environments.
Throughout my career, I have built a reputation for delivering exceptional customer service, quickly resolving complex technical issues, and maintaining high customer satisfaction. At PayPal, I supported more than 1,000 employees while consistently resolving over 90% of Level 2 support tickets without escalation. At VMware, I provided worldwide L2/L3 technical support, managed virtualized environments, deployed hardware and software, supported executive leadership with white-glove service, and assisted engineering teams with mission-critical test labs and data center operations.
My technical expertise includes VMware vSphere, vCenter, Horizon, Active Directory, Azure, SCCM, Workspace ONE UEM, Okta, networking, endpoint management, hardware and software deployment, and enterprise collaboration platforms such as Microsoft Teams, Slack, Zoom, Google Workspace, and Webex.
I am known for my strong troubleshooting abilities, excellent communication skills, professionalism, and commitment to continuous learning. I hold multiple industry certifications, including MCSE, VMware Certified Professional (VCP6-DCV and VCP6-DTM), and ITIL 4 Foundation. I am passionate about delivering reliable IT solutions, improving user productivity, and contributing to the success of both employees and the organization.
This version is stronger than a typical resume summary because it highlights your experience, measurable achievements, technical expertise, and professional reputation. It is well suited for Senior Desktop Support Engineer, Systems Administrator, End User Computing (EUC), and IT Infrastructure roles.
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