Christopher Rasnick

Skills

I specialize in IT support, with hands-on experience troubleshooting hardware, software, and network issues across both Windows and Mac environments. I’m proficient in using ticketing systems like ServiceNow to manage and resolve incidents efficiently, and I regularly support enterprise tools such as Active Directory, Microsoft 365, and SharePoint. My responsibilities include managing user accounts, configuring network access, and assisting users with a wide range of university-supported applications including ERP systems, learning management platforms, and collaboration tools.
In addition to my technical expertise, I excel in customer service, communication, and documentation. I support a diverse user base—students, faculty, staff, and alumni—by helping them navigate systems and resolve technical challenges. I contribute to IT operations by creating knowledge base content, testing new support tools, and escalating system-wide issues when needed. My certifications in CISSP, Network+, Security+, and A+ reflect my commitment to secure, enterprise-level IT environments and continuous professional growth.

About

As a Help Desk Analyst with hands-on experience supporting both PC and Mac environments, I specialize in diagnosing and resolving computer and network-related issues through multiple channels including chat, phone, email, and web. I provide application support for enterprise desktop tools and manage user accounts across a wide range of systems. My strengths include technical problem-solving, customer service, and effective communication, all backed by a strong foundation in time management and analytics. I am CISSP-certified and hold multiple CompTIA credentials, demonstrating my commitment to security and professional growth in the IT field.