Skills
• Supply Chain & Logistics Operations Management
• Qualitative Assurance | Compliance & Privacy Act Compliant
• Vendor Management | Relations
• Contract Administration
• eCAMS | VA Identity and Access Management System
• HCM Portal ePerformance
• Veteran Customer Service & Debt Relief Guidance • Warehousing | Transportation
• Customer Service | Care
• Compliance | Regulations |Policy Implementation
• BTSSS | CPRS Chart | VISTA
• Community Care Referrals and Authorizations System
• Financial & Contract Administration (FAR, FBMS, CPRS, VISTA, SUDAPS, R-Supply)
• Denials Management & Insurance Verification
• Inventory Management
• Procurement Management
• DOD Purchasing Agent
• Inventory Control
• Microsoft Office 365
• VES | VATAS |VA Datanet
• Revenue Cycle Management (Billing, Collections, Reconciliation)
• Leadership, Training & Process Improvement
About
Dedicated and mission‑focused administrative professional and Navy Veteran with 25+ years of experience supporting federal and healthcare operations, including direct service to Veterans at the Boise VA Medical Center. Skilled in collaborating with interdisciplinary clinical teams, coordinating appointments and transportation around medical care, and maintaining accurate electronic health record documentation to support patient flow and access to care. Proficient with VA systems and federal business platforms, with a proven ability to interpret policies, prioritize competing tasks, and meet strict deadlines in high‑volume settings. Recognized for tactful, empathetic communication with Veterans, caregivers, and staff, and for improving processes that enhance service delivery, compliance, and patient satisfaction.
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