Ashish Singh

Skills

Leadership & Operations

Team Leadership & People Management

Workforce Planning & Shift Scheduling

Performance Management & Coaching

Escalation & Conflict Resolution

Process Improvement & SOP Implementation

Sales & Customer Experience

Domestic & International Sales Operations

Customer Experience Management

Client & Stakeholder Relationship Management

Target & Conversion Optimization

Quality Assurance & Compliance

Vendor & Stakeholder Management

Vendor Onboarding & Governance

SLA & KPI Management

Contract & Performance Reviews

Cost Optimization & Budget Management

Cross-Functional Coordination

Analytics & Reporting

MIS Reporting & Dashboard Creation

Performance Analytics (AHT, SLA, CSAT, FCR, QA)

Data-Driven Decision Making

Excel-Based Reporting & Analysis

Tools & Systems

CRM & Call Center Tools (Avaya, Genesys, Freshdesk, Salesforce)

MS Excel, Word & PowerPoint

Professional Skills

Strong Communication & Negotiation

Problem-Solving & Analytical Thinking

Multitasking & Time Management

Decision-Making in High-Pressure Environments

About

Customer-centric professional with 5+ years of experience managing end-to-end operations, vendor performance, and client relationships across sales and support functions. Skilled in SLA management, contract compliance, escalation resolution, and stakeholder communication. Strong ability to translate business goals into actionable processes, optimize costs without compromising quality, and ensure consistent customer and partner experience through structured reporting and continuous improvement.