Aracelis Aponte

Skills

elehealth Mastery: Adept at virtual client engagement, remote care planning, and managing video telehealth solutions.EHR & State Databases: Technical command over industry electronic health record platforms including eClinicalWorks (ECW), Eagle, and state-level benefit networks.Digital Productivity & Reporting: Highly proficient in data organization using Microsoft Excel, Word, PowerPoint, Outlook, and ADP systems.

About

Aracelis Aponte is a highly accomplished Bilingual Case Manager and Behavioral Health Specialist with over 15 years of progressive experience in care coordination, crisis intervention, and community health services. Fully bilingual in English and Spanish, she holds a Bachelor of Professional Studies in Social Services (2026) and has a proven track record of improving patient outcomes for diverse, underserved populations. Recognized by state leadership for excellence, she is skilled in electronic health records (EHR), telehealth coordination, and program development, and is seeking a role in care coaching or case management.Core Strengths & ExpertiseClinical & Case Management: Crisis intervention, Trauma-Informed Care (TIC), Motivational Interviewing, and ACES/SDOH screenings.Benefits & Insurance Navigation: Expert in enrolling families into state/federal programs (WIC, SNAP, SSI) and resolving complex insurance issues.Leadership & Strategy: Experience training case managers, supervising educators, and designing evidence-based public health curricula.Professional ExperienceThundermist Health Center | Case Manager III & Education Supervisor (2013 – Present)Coordinates comprehensive care plans for 100+ pediatric and behavioral health patients annually.Trains, mentors, and onboards new Social Services and Behavioral Health Case Managers.Supervised a team of health educators, managed grant compliance data, and designed sexual health curricula for school-based centers.Department of Transitional Assistance (MA) | Human Services Case Manager & Clerk III (2007 – 2010)Evaluated eligibility for SNAP and transitional benefits, conducted client interviews, and provided housing referrals for homeless families.Milford Police Department | Suicide Prevention Officer (2003 – 2020)Provided real-time crisis support and mental health de-escalation.Education & Key CredentialsEducation: Bachelor of Professional Studies in Social Services, Rhode Island College (2026).Certifications: Trauma-Informed Care, Behavioral Health Certification Training, Motivational Interviewing, and RI Health Insurance Specialist.Tech Skills: EHR platforms (eClinicalWorks, Eagle), Microsoft Office Suite, and telehealth platforms.Key Awards: Certificate of Special Recognition from RI Governor Gina Raimondo (2019).