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Location: Kansas City, MO Department: Recovery Services Employment Type: Full-Time

Job Summary:

Are you passionate about helping individuals begin their recovery journey and making a meaningful difference in the lives of others? As an Admissions Specialist, you will play a vital role in creating a welcoming and supportive experience for new clients while serving as a key member of our compassionate, collaborative team. This position offers the opportunity to build meaningful relationships, support life-changing services, develop expertise in behavioral health operations, work alongside dedicated professionals, and contribute directly to the success of our mission. We are seeking someone who is detail-oriented, organized, customer-focused, and committed to delivering exceptional service.

The Admissions Specialist is responsible for coordinating client admissions, managing referrals, maintaining program census data, supporting reporting requirements, and ensuring accurate documentation throughout the admission process. This position works closely with clinical teams, referral sources, care managers, and the billing department to ensure timely, efficient, and high-quality service delivery while creating a positive first impression for clients entering care.

This position offers...

Employee Assistance Program -- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

Mileage Reimbursement -- Company paid for work functions requiring travel

Employee Discounts -- Hotels, Theme Parks & Attractions, College Tuition

Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

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Key Responsibilities:

Facilitate client screenings by phone or in person and guide individuals through the admissions process with professionalism and compassion

Create a welcoming experience for new clients while building positive relationships with referral sources, clients, and team members

Coordinate referrals, admissions, transfers, and discharges to support efficient client access to services

Maintain program census information and waiting lists in accordance with applicable standards and service models

Complete admission documentation, including demographic, financial, residency, and release-of-information forms within required timelines

Collaborate with care managers and the billing department to verify insurance information and ensure accurate payer billing processes

Enter, update, and maintain data within designated databases while ensuring accuracy and timeliness

Assist clinical staff with administrative support, correspondence, forms, chart preparation, and documentation needs

Conduct chart reviews, organize records, and resolve technical documentation deficiencies within established timeframes

Support operational and reporting needs and perform other duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:

High School Diploma or General Equivalency Diploma (GED)

Knowledge of confidentiality laws related to mental health and substance use disorder treatment

Basic computer proficiency, including Microsoft Word and Excel

Strong verbal and written communication skills

Ability to manage multiple priorities, stay organized, and meet deadlines

Exceptional attention to detail and accuracy

Ability to establish rapport and create a welcoming environment for clients and visitors

Knowledge of program policies, procedures, and applicable regulations

Additional Qualifications:

Successful completion of a background check, including criminal history, driving record, and abuse/neglect screening

Valid driver's license in state of residency with an acceptable driving record

Must attain First Aid certification within three (3) months of beginning employment and maintain certification upon renewal

Must attain CPR certification within three (3) months of beginning employment and maintain certification upon renewal

Must complete Behavioral Management training within thirty (30) days of employment or first available class after start date

Ability to demonstrate professionalism, customer service excellence, and sound judgment in a behavioral health environment

Physical Requirements

Perform sedentary work requiring the exertion of up to 10 pounds of force occasionally and negligible force frequently to move objects

Remain seated for extended periods throughout the workday

Walk or stand occasionally as needed to perform job duties

Use standard office equipment and computer systems regularly

Perform tasks requiring attention to detail, visual concentration, and frequent keyboard use

Centerstone of Missouri jobs

Admissions Specialist