Job summary:

The Sr. Technician will be the first option for larger jobs and high-profile clients that require expertise and various levels of management. They will also be on the front line for emergency calls and trouble shooting. The Sr. Tech. will be a resource for Field Techs to call while on jobs with technical questions. The Sr. Tech. is expected to set an example for Field Techs as well as Helpers/Apprentices.They will deliver training as well as assist with training. They will also carry out the duties required by a Field Tech. He/She will also be responsible for doing Estimates.

This position reports directly to the Operations Manager.

Job duties and essential functions:

Be available to be on-site at job locations to oversee projects and deal with client concerns and change requests.Perform on-site visit/initial walk-through on any jobs over $1000. Ensure all relevant pictures and notes are taken during this visit.

On first day of larger job estimator is required to walk the Lead technician through the scope of work and explain expectations for how the work should be conducted.

Oversee and communicate with appropriate staff any obstacles

Be available to go into the field to handle Troubleshooting calls as well as Emergency calls.

Will handle estimates when there is overflow, at the discretion of the Operations Manager

Handle Billing and Collections at time of Job completion when appropriate

Enter all required information in House Call

Assist with technical support for Field Technicians

Maintain Company vehicle in proper working condition and appearance.

Skills and qualifications:

Level of expertise that requires minimal oversite

Ability to manage jobs independently

Ability to work extended hours and provide timely responses to customers and employees during non-traditional hours.

Job ownership and accountability

Valid Drivers License and ability to travel to customer sites, vendors and suppliers

Strong work ethics, ability to work independently and as part of a team

Able to identify and analyze customer needs and/or problems and provide appropriate solutions and communicating with leadership when needed

Professional demeanor and appearance

Reliable

Proficient with MS Office and similar software

Flexible and positive attitude

Physical Requirements and Working Conditions:

These are the physical and mental requirements of the position as it is typically performed.Inability to meet one or more of these requirements will not automatically disqualify a candidate or employee from the position.

Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of the requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

The physical requirements are high. This is a physical position that could require long hours of standing, squatting, kneeling or bending. The conditions my also involve working in tight spaces with varied temperatures. This person must have good communication skills and the ability to work in tandem with a variety of audiences and personalities.

This person must also be able to work independently, be able to investigate and resolve problems and self-critique as he/she works, and take the initiative to seek and find solutions as needed. This person frequently works with others, around others, and will have customer and vendor contact.

Must be able to:

Sit in a stationary position daily for periods of time (up to 2 hours at a time)

Stand, squat, kneel or bend for periods of time.

Be able to work on a ladder or in the air on a Bucket Truck.

Be able to lift up to 75 pounds

Use hearing sufficiently to accurately perceive information in loud environments.

Ability to travel to customer and vendor locations.

Disclaimer and signature:The above statements are intended to describe the general nature and level of work being performed by the employee(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and or skills required of all personnel so classified

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