Summary

As a Weatherby CSR, you'll play a critical role in supporting our Customer Service

Department. You'll correspond with customers and internal teams to resolve issues,

process orders, handle service and warranty claims, and ensure customer satisfaction. Your work helps Weatherby deliver on its commitment to provide "Best in the Industry" service, blending technical knowledge, problem-solving, and customer care.

What Makes You a Great Fit

You enjoy helping customers and providing solutions with professionalism and accuracy.

You're detail-oriented, able to track and resolve service and warranty issues.

You're a strong communicator and capable of working quickly and creatively You bring technical capacity and firearms knowledge to better support customer needs.

You look for ways to improve processes, including adopting new technologies and efficiency tactics.

You're organized, efficient, and able to manage multiple inquiries, orders, and service requests.

You are passionate about the outdoor industry, all things guns and Weatherby as a brand.

What You'll Do

Create a welcoming experience by engaging with customers, listening to their concerns, and working with energy to resolve issues quickly and effectively.

Demonstrate a helpful spirit by going above and beyond to provide solutions, while discerning what is fair for the customer and reasonable for the company to cover. Communicate with boldness, compassion, and professionalism when explaining outcomes-whether resolving an issue or clarifying why a claim cannot be covered.

Enter accurate, detailed data into Netsuite to ensure proper documentation and procedural accuracy.Initiate and process Return Merchandise Authorizations (RMAs) with care and efficiency.

Deliver timely, accurate, and friendly service that builds trust and strengthens Weatherby's reputation for excellence.

Weatherby, Inc. jobs

Customer Service Representative