Credit Assistant

A local company in Saraland, Alabama is looking for a Credit Assistant to join their team. Under the shared supervision of the Credit Assistant this position is responsible for managing all activities related to the Cash Before Delivery accounts in the assigned regions as well as providing all forms of secretarial support to the assigned Credit Analysts, which enables the Credit Department to effectively and efficiently meet the needs of both internal and external customers in a professional and customer service attentive manner.

Job Responsibilities:

Courteously answer incoming credit calls and handle all questions and inquiries to the best of their ability and transferring those calls to the appropriate person as need be (approx. average of incoming calls per day - 170).

Professionally and resourcefully handle customer account inquiries. This includes questions and problems on current accounts regarding statements, payments, adjustments, billing and other credit information. Accuracy in information and timely responses are essential.

Investigate all RUSH and CBD RUSH orders within their region.

Complete all typing and secretarial functions for their region. This encompasses letters, bank references, trade references, proforma invoices, security agreements, faxing, preparation and mailing of certified documents, as well as other miscellaneous correspondence.

Log and set up new accounts for customers in their region.

Maintain name and address changes for all customers in their region.

Assist in the collection efforts on past due accounts verbally and/or written. Documenting all such conversations and forwarding information to the appropriate departments when discrepancies are discovered in the process.

Maintain his/her composure and assist the customer without becoming defensive or antagonistic, while remaining professional, firm, and decisive about the proper procedures and policies required to process the order efficiently.

Handle all written credit references.

Requesting and or obtaining, through the Internet or Traffic department, Proofs of delivery on customer orders.

Notification/submittal of claims for invoice discrepancies.

Obtaining Trade References as support for the Analysts to determine credit worthiness for accounts.

Pulling Credit/Trade Reports to assist the Analyst as needed by way of Internet and Credit Software.

Collecting and receiving, recording and applying all funds/payments for CBD orders. Process the orders in accordance with the payment received.

Responsible for managing all aspects of Cash Before Delivery accounts including accurate and up to date records.

Follow all necessary steps for handling their orders, which involves correctly calculating merchandise, overages, misc. billings, looking up freight rates via the internet and using order entry numbers to calculate value of each order and communicating this information to each customer in a timely and professional manner.

Abilit to follow stock applications and cancel all non-shipped orders in accordance with policy/guidelines (monthly sales volume/average $525,000).

Processing credit card transactions to release pending customer orders or in payment of deposits or invoices on account

Other duties as assigned.

Qualifications:

High School Graduate

Typing skills of 40 wpm

Strong organizational skills; must be able to multi-task.

PC skills required: Proficient in Microsoft Windows which includes Word, Excel, and Outlook. Be able to navigate via the internet.

Excellent communication, listening and telephone skills (using appropriate grammar and vocabulary)

Good attendance

Effective memo and letter writing

Experience in dealing with people and/or customers in a work environment.

Mathematical, spelling and accuracy aptitude

Be able to work in a collaborative environment.

Beable to establish a positive and productive working environment.

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Credit Assistant