Job Title: Account Manager

Location: Harleysville, PA 19438 (Hybrid)

Join Our Team:

At Accupac, we are Makers. From formulation to manufacturing, we serve the most trusted brands in the beauty and personal care industries with a wide range of cosmetics, over-the-counter, and medical devices across skincare, haircare, oral care, and healthcare products.

But beyond that, we make a difference. We make a difference in the lives of our people, we make a difference in the community around us, and we make a difference in the health of our planet for a better, brighter, more beautiful future for all.

We value relationship-driven professionals who understand the unique needs of clients in the personal care space. As a Sales Representative, you'll manage and grow key accounts while delivering exceptional service and uncovering new opportunities within our existing customer base. If you're passionate about client success and thrive in a fast-paced, collaborative environment, we want to hear from you.

What We Offer:

Competitive Pay

Employees are eligible for the following benefits:

o Medical, Dental, and Vision insurance

o Health Savings Account

o Life Insurance with Optional Supplemental Plan

o Pet Insurance

o Short-Term Paid Disability

o 401(k) Retirement Plan with Vested Company Match Contribution

o Paid Time Off (PTO)

o 10 Paid Holidays

o Health Advocacy Programs

What You'll Do:

Serve as the primary contact for a portfolio of personal care and healthcare client accounts

Develop in-depth knowledge of each client's products, brands, and business strategies

Collaborate cross-functionally with internal teams (R&D, Quality, Operations, Supply Chain) to ensure timely project execution and delivery

Conduct recurring account reviews, share performance metrics, and propose solutions or service enhancements

Identify organic growth opportunities including new product introductions, expanded services, or additional SKUs

Monitor client satisfaction and respond quickly to questions or concerns

Maintain accurate CRM records including account status, forecasts, and sales pipeline updates

Collaborate with internal teams on demand planning, forecasting, and business development strategies

Stay current on industry trends, market shifts, and competitor activity

What We're Looking For:

Education & Experience

Bachelor's degree in: Business, Marketing, Chemistry, or a related field preferred

5-7 years of experience in account management or client services within a CDMO, CMO, pharmaceutical, or personal care manufacturing environment

Skills & Competencies:

Strong understanding of personal care product lifecycles and manufacturing processes

Excellent communication, relationship management, and organizational skills

Ability to manage multiple accounts and projects in a deadline-driven setting

Familiarity with CRM systems (e.g., Salesforce) and Microsoft Office tools

Detail-oriented and solution-focused with a proactive mindset

Prior experience in CDMO or CPG manufacturing preferred

Knowledge of FDA, ISO, and GMP standards in personal care preferred

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Account Manager