The Customer Service Representative ("CSR") works closely with customers to provide quotations, process orders, communicate delivery status, handle customer generated changes, and educate customers on the products and services that Cone Drive provides. This role acts as the link from customers to the rest of the company on communications/issues.

Responsibilities

Quote and order entry into the Infor XA software system

Liaison for communication with customers through various channels

Review and processes customer change orders

Review and verification of quote and purchase order specifications and customer requirements

Review, maintain and update customer quotes and orders to ensure accuracy and efficiency

Aid customers in damage and warranty repair/replacement claims

Project management from initial quote to final shipping arrangements

Root cause and Continuous Improvement action planning and implementation

Requirements:

HS Diploma or equivalent

Strong written and oral communication skills

Highly organized and detailed oriented

Willing to collaborate with multiple departments

Experience with Microsoft Word, Excel and Outlook

Ability to work overtime

Strong problem solving skills

Preferred:

Previous experience in customer service and or technical environment

Associates or Bachelors Degree

This position may require access to United States export controlled technical data ("CTD") and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Cone Drive Operations jobs

Customer Service Representative