Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

Manage the front desk during the overnight shift, including handling guest check-ins and check-outs

Answer phone calls and respond to online inquiries in a timely and professional manner

Handle guest requests, such as booking tours or making restaurant reservations

Assist with check-in and check-out processes, including handling payments and issuing keys

Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports

Monitor and maintain inventory of supplies and equipment

Perform light cleaning duties, such as wiping down counters and restocking supplies

Other duties as assigned

Qualifications:

Previous experience as a night auditor or in a customer service role is preferred

Strong communication and interpersonal skills

Ability to multitask and handle a high-volume workload

Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

Excellent attention to detail and problem-solving skills

Flexibility to work overnight shifts, including weekends and holidays

Perks:

Competitive salary

Employee discounts on hotel rooms and amenities

Opportunities for advancement within the company

Professional development opportunities

Positive and supportive work environment

Hampton Inn & Suites - Vicksburg jobs

Night Auditor - Front Desk Agent