Job Duties Department: Electronic Banking

Position Type: Full-Time, Non-Exempt

Compensation Range: Starting $19.00 - $21.00 per hour

Reports To: Customer Relations Officer

POSITION SUMMARY

This position serves both internal and external customers and every effort should be made to do so whenever the opportunity presents itself.

This position does not involve direct day to day supervision of employees.

Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.

The primary purpose of this position is to assist customers with questions related to Electronic Banking via the telephone or in-person. This role may help monitor reports and will also do filing for the department. This position involves ensuring high levels of customer satisfaction by optimizing the department's performance.

SKILLS & ABILITIES

High level of customer service orientation
Strong verbal and written communication skills
Proficient with technology
Strong analytical and problem-solving abilities
Ability to work under pressure with multiple interruptions
Ability to troubleshoot issues and errors, and exercise resourcefulness

DUTIES & RESPONSIBILTIES
Assist customers over the telephone with electronic and deposit account related inquiries
Have knowledge of the various electronic banking services offered, including how each works, and their capabilities and benefits
Pull, review and follow procedures for various reports in the Electronic Banking Department
Promote the bank's culture, and goals and objectives set forth by FNBB management
Assist with training new hires per the direction of the direct manager and/or Electronic Banking Specialist III
Assist with testing, training and implementation of new products and services
Ensure backups for the position are properly and thoroughly trained
Attend required staff meetings
Follow security procedures
Support a diverse and inclusive culture
Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management

HOURS
8:00am- 5:00pm, or 9:00am-6:00pm, Monday through Friday; occasional Saturday rotation 8:00am - 12:00pm
This position is not eligible for hybrid work
It is expected that work be completed, therefore additional hours may be required in order to accomplish certain tasks
Timecards are required and any time over 40 hours will be paid at the rate of time-and-one-half

COMPENSATION RANGE
The starting compensation range for this position is: $19.00 - $21.00 per hour. This range reflects the base wage for this position. Please note that the specific compensation for this role will be determined based on your experience, qualifications, and internal equity considerations.

JOB REQUIREMENTS
Education: High school diploma or equivalent required
Experience: Customer service experience required, prior banking experience preferred

PHYSICAL DEMANDS/WORK ENVIROMENT
Manual dexterity for repetitive use of computers, calculators, and telephones
Sit for extended periods of time
Primary work environment for this position is that of a typical office setting

First National Bank Bemidji is an Equal Employment Opportunity ("EEO") and Affirmative Action ("AA") employer of women, minorities, individuals with disabilities and veterans.

It is the policy of First National Bank Bemidji to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, First National Bank Bemidji will provide reasonable accommodations for qualified individuals with disabilities.

First National Bank of Bemidji has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and First National Bank of Bemidji reserves the right to change this job description and/or assign tasks for the employee to perform, as First National Bank of Bemidji may deem appropriate.

Minimum Education Required High school diploma or equivalent

Minimum Experience Required Customer service experience required, prior banking experience preferred

Shift First (Day)

Number of Openings 1

Public Transportation Accessible Yes

Veterans Encouraged to Apply Yes

Physical Required No

Drug Test Required No

Compensation $19.00 - $21.00 / Hourly

Postal Code 56601

Job Type Full Time

Place of Work

On-site

Requisition ID

75262

Job Benefits

Health and Dental Insurance (partially employer paid)

HSA (employer contributions)

Vision Insurance

Medical & Dependent Care FSA

Employer paid Life & Long-Term Disability Insurance

Optional Life Insurance

AFLAC

Employee Stock Ownership ("ESOP")

Profit Sharing

Paid Parental Leave

Paid Time-Off ("PTO")

Paid Holidays

Employee Assistance Program ("EAP")

Clothing Reimbursements

Additional in-house products

First National Bank Bemidji jobs

Electronic Banking Specialist I