DEADLINE FOR APPLICATIONS: Friday, July 10, 2026

This position is responsible for providing quality service by telephone, digitally and/or written communication to bank customers and associates in an efficient and professional manner, following established guidelines and procedures.

This role operates within a call center environment and serves as the primary point of contact for external customers seeking assistance with banking services and related inquiries. This role requires strong problem-solving skills, attention to detail, and the ability to navigate multiple systems while delivering exceptional service.

General Qualifications

Knowledge: A four-year degree in business or related field is highly preferred, or a combination of education and equivalent experience in a related field is required. A thorough understanding of banking and the responsibilities within all business units within the organization is preferred.

Experience: A minimum of three years experience in a financial services environment is highly preferred. Previous experience working in a call center environment, and training on an Automatic Call Distributor (ACD) is desired. Experience with personal computer is preferred, including data entry and retrieval and use of various software applications.

Skills: Position requires excellent oral and written communication skills. Must have the ability to work under pressure and manage a high volume of calls in a call center environment. Must be able to maintain composure and handle difficult calls in an expedient and professional manner. Should be comfortable navigating multiple systems and screens while assisting customers in real time. Proficiency with personal computer and various software applications is preferred.

Scope of Decisions:

Decisions are made using sound judgment, based on established banking guidelines, procedures and policies. Service level could have a significant impact on the reputation of the company.

ADA Requirements: Requires vision, hearing, speech, concentration, learning, thinking, interaction with others, the ability to exercise self-control and the ability to work under stressful conditions.

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