Full job description

RideNow Powersports - Georgetownis looking for aAsst.Service Managerwho's ready to deliver top-tier service!

What You'll Do:

Lead your team, manage operations, and ensure an outstanding experience for every customer.

Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy

Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability

Lead and develop your team through ongoing coaching, performance management, and training

Collaborate with other department heads to streamline communication and maximize the overall dealership experience

Ensure all safety standards and manufacturer requirements are consistently met

Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service

Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication

Maintain accurate records and ensure proper cashiering and documentation practices

Requirements:

What We're Looking For:

2+ years of management experience in a retail environment (dealership preferred)

A deep understanding of service operations, workflow optimization, and technician productivity

Strong leadership and team-building skills

Excellent communication skills with a sharp focus on customer satisfaction and problem resolution

Mechanically knowledgeable and familiar with service diagnostics and repair processes

Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)

Motorcycle endorsement preferred

Ability to stay organized and manage time effectively

Must be able to stand for extended periods of time

Must be able to safely push motorcycles weighing up to 850lbs

Must be able to safely and efficiently move through the dealership premisesincluding indoor showrooms, vehicle lots, and service areaswhile maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.

Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

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