Responsibilities:

Greet and assist patients, visitors, and healthcare providers in a courteous and professional manner

Manage patient scheduling, confirm appointments, and coordinate follow-up visits

Answer phone calls, respond to inquiries, and route messages accurately

Maintain patient records, both electronic and paper, ensuring confidentiality and compliance with HIPAA regulations

Collect and process patient information, including insurance details, medical history, and consent forms

Facilitate communication between patients, providers, and clinical staff

Prepare correspondence, reports, and documents as needed

Assist with billing, payment collection, and insurance verification

Order and maintain office supplies and forms

Support physicians and clinical staff with administrative tasks

Monitor and resolve issues related to patient flow and office operations

Assist with special projects or other duties as assigned

Qualifications:

High school diploma or equivalent required; additional education or certification in medical administration preferred

Previous experience in a medical office or healthcare setting strongly desired

Excellent interpersonal and communication skills

Ability to handle sensitive and confidential information with discretion

Strong organizational and multitasking abilities

Proficient with electronic health record (EHR) systems and Microsoft Office suite

Familiarity with medical terminology and insurance processes

Attention to detail and problem-solving abilities

Professional demeanor and reliability

Ability to work both independently and as part of a team

Flexibility in adapting to changing office needs

Physical Requirements:

Ability to sit, stand, and move throughout the office for extended periods

Manual dexterity required for keyboarding and filing

Occasional lifting of office supplies or records (up to 20 lbs)

This role supports patient-centered care by ensuring the smooth operation of administrative functions within the cardiology practice, contributing to an efficient and welcoming environment for all.

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