This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13537726

Position Description

Read each heading carefully before proceeding. Make statements simple, brief, and complete. Be certain the form is

signed.

CHECK ONE: ? NEW POSITION ? EXISTING POSITION

er 3

Part 1 - Items 1 through 12 to be completed by department head or Human Resources office.

Agency Name

Kansas Department of Commerce
Position #
Working Title

Customer Engagement Specialist
Employee Name (leave blank if position vacant)
Present Class Title (if existing position)

Program Specialist I
Division

Workforce Services
Proposed Class Title (if requesting reallocation)
Section

Southeast Region

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Allocation
Unit

Independence WFC
Effective Date

13a. FLSA Status

? Non-exempt ? Exempt

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Location (address where employee works)

City: Independence County: Montgomery
By

Approved
(check appropriate time)

? Full time ? Reg.

? Part time (_\_\%) ? Temp.
Audit

Date:

Date:

By:

By:
Regular hours of work:

From: 8:00am To: 5:00pm
Audit

Date:

Date:

By:

By:

PART II - To be completed by department head, personnel office or supervisor of the position.
If this is a request to reallocate a position, briefly describe the reorganization, reassignment of work, new function added by

law or other factors which changed the duties and responsibilities of the position.
Who is the supervisor of this position? (Who assigns work, gives directions, answers questions and is directly in charge.)

Name Title Position Number

Larissa Bohr Regional Operations Manager K0214382

Who evaluates the work of an incumbent in this position?

Name Title Position Number

Larissa Bohr Regional Operations Manager K0214382
a) How much latitude is allowed employee in completing the work? b) What kinds of instructions, methods and guidelines

are given to the employee in this position to help do the work? c) State how and in what detail assignments are made.

Employee has a fair amount of latitude in making independent decisions within policies and procedures established by the

supervisor and in accordance with programmatic policies and regulations. Work assignments are made to allow sufficient time for

completion. Instructions are both verbal and written
Describe the work of this position using the page or one additional page only. Use the following format for describing job

duties:

What is the action being done (use an action verb); to whom or what is the action directed (object of action) ; why is the action

being done (be brief); how is the action being done (be brief). For each task state: Who reviews it? How often? What is it

reviewed for?

Number each task and indicate percent of time and identify essential (E) or marginal (M) functions.
40% E Customer Support

Assist job seekers with accessing services through KANSASWORKS.com, including account setup, job searches,

resume uploads, and application submissions.

Create, edit, and enhance customer resumes to effectively highlight skills, experience, and transferable

qualifications.

Provide guidance on cover letter development, interview preparation, and overall job readiness.

Assess customers work history, education, and employment goals to determine appropriate services and referrals.

Kansas Department of Commerce jobs

Customer Engagement Specialist