Description

Title: E-Banking Specialist

Department: Operations

Reports to: E-Banking Manager

Overview:

The E-Banking CSR is responsible for completing various activities such as setups, troubleshooting, research and day-to-day support of all E-Branch activities.

Essential Duties:

Provide E-Banking expertise for Metro City customers with E-Banking needs, including hardware and software troubleshooting and findings.

Be one of the go-to people for E-Banking knowledge within the bank, including knowledge of processes, systems, policy, and procedures.

Utilize ticket portal system to resolve and track issues as created by system users

Monitor and respond to customer questions/issues through our online banking (OLB & D1B) systems

Create and maintain customer access and limits to various systems (OLB, D1B, Zelle, mobile banking, Remote Deposit, Cash Management - ACH, wire)

Participate in team meetings and vendor user group meetings to learn of new products and services.

Assist in training users on system applications, tokens and remote deposit machines.

Communicate with vendors (FIS) to support teams with system issues.

Process E-Banking operational functions; complete and maintain E-Banking products and service documentation, procedures, and forms.

Proactively look for ways to solve E-Banking problems and to improve E-Banking processes, reporting, etc.

Ensure remarkable customer experiences in our digital and remote service products. Resolve customer complaints and issues promptly and communicate all customer service-related issues/problems to management.

Maintain knowledge and ensure compliance with all applicable State and Federal banking regulations, bank policies, and procedures, including but not limited to the Bank Secrecy Act/Anti-Money Laundering Program and Information Systems Security Policies. Timely completion of Compliance training.

Monitors and reports suspicious activity to the BSA Officer

Promote and maintain positive relations with all contacts, customers and potential customers

Perform all duties in compliance with BSA/AML regulations and requirements

Ensure proper customer information is collected and OFAC verification is performed before opening an account

Perform Risk Rating Assessment and Due Diligence for all customers

Previous Work Experience:

Previous Banking and Customer Service experience preferred

Previous experience with FIS Horizon Deposit origination preferred

Software skills including Microsoft Office, Adobe, Internet, and Email

Ability to write routine reports and correspondence

Language Skills

Ability to speak effectively before customers or employees of organization

English/Korean or English/Chinese - Bilingual skills preferred

Work Environment:

This job operates in a professional work environment.

The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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