Overview We are seeking a professional and friendly Intake Receptionist to be the first point of contact for our organization. In this role, you will be responsible for managing all incoming communications, including phone calls, messages, and inquiries, ensuring they are accurately routed to the appropriate team members. You will play a key role in maintaining an organized, efficient, and professional office environment while delivering excellent customer service to visitors, clients, and staff. This position is ideal for someone with strong communication and organizational skills who thrives in a fast-paced, front desk setting.

Responsibilities

Answer and manage all incoming phone calls in a professional and courteous manner

Respond to WhatsApp messages and voicemails in a timely manner

Collect and document new client intake information (name, insurance, location, services needed, etc.)

Received caregiver applications and enter their information in the system

Route calls and messages to the appropriate department (Scheduling, HR, Compliance, Administration, Director)

Maintain an organized intake log of all calls and requests

Assist caregivers with general questions and direct them as needed

Greet visitors and maintain a welcoming front desk environment

Support office staff with administrative tasks as needed

Skills

Professional and friendly demeanor

Strong attention to detail

Ability to stay calm under pressure

Problem-solving and decision-making skills

Team player with a positive attitude

Qualifications

Previous experience in receptionist, intake, or administrative role preferred

Excellent communication and customer service skills

Strong organizational and multitasking abilities

Ability to handle high call volume in a fast-paced environment

Basic computer skills (Microsoft Office, email, data entry)

Bilingual (English/Spanish) preferred

Experience in home care, healthcare or staffing agency setting is a plus

Benefits:

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Retirement plan

Vision insurance

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Intake Receptionist