About Woodway

For over 50 years, Woodway has been the gold standard in high-performance treadmill technology. Based in Waukesha, Wisconsin, we design and manufacture premium treadmills trusted by professional sports teams, universities, performance facilities, rehabilitation centers, and fitness clubs around the world.

We are looking for a motivated, organized, and team-oriented individual to support our growing operations and customer experience efforts.

Position Overview

This is a versatile, team-focused role that supports multiple departments throughout the company, with a primary focus on sales support and customer service operations.

The ideal candidate is detail-oriented, personable on the phone, comfortable multitasking, and able to help keep day-to-day operations running smoothly. This role will assist with customer communication, order/data entry, and administrative support across sales, marketing, and accounting teams.

Experience with Epicor ERP software is a plus, but not required.

Responsibilities

Answer and direct incoming phone calls

Assist customers with general inquiries and support requests

Enter and maintain customer, order, and sales data accurately

Support the sales team with quotes, order processing, and follow-up communication

Coordinate internally with accounting, marketing, and operations teams

Assist with marketing support projects and administrative tasks

Maintain organized customer records and documentation

Help ensure smooth communication between departments and customers

Provide general office and operational support as needed

Qualifications

Strong communication and customer service skills

Highly organized with strong attention to detail

Ability to multitask and prioritize in a fast-paced environment

Positive attitude and willingness to support multiple teams

Proficiency with Microsoft Office (Outlook, Excel, Word)

Experience with ERP systems or Epicor is preferred, but not required

Prior experience in customer service, sales support, office administration, or operations is preferred

What We're Looking For

A dependable team player

Someone comfortable wearing multiple hats

Strong problem-solving skills and initiative

Professional phone and email communication

Ability to learn systems and processes quickly

Benefits

Competitive compensation

Health benefits

Paid time off

Opportunity to grow within a well-established company

Collaborative and team-oriented environment

To apply, please send your resume and a brief introduction outlining your experience and interest in the role.

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