Full-time Regular

Utica, NY, US

Salary Range: $20.00 To $22.00 Hourly

We are seeking a Parking Operations Manager for a Medical Facility in Utica, NY.

This is a unique opportunity to oversee a team of parking professionals, providing access to medical care at a local hospital, supervising a team of 7-10 attendants.

Operations run 7 days a week, from 5:30am-9pm.The Manager position will typically work a first shift weekday role, but must be available to cover shifts and during other operating hours if needed.

Base pay will start at $20/hour, and the Manager will be allowed to accept any tips handed directly to them in the course of their shift for vehicles they handled.

Position Summary

The Account Manager directs and coordinates all daily operations. Responsible for developing relationships and serving as a single point of contact for the company's client. Proven ability to cope with conflict, stress, and crisis situations through effective problem-solving and mediation skills. Oversee compliance to established policies, procedures, and guidelines.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Providing leadership and management to ensure that the mission and core values of the Company are put into practice

Establish and build strong working relationships amongst team members.

Manage day-to-day client communication and ongoing relationships with management.

Assist with training new employee's and to help foster positive attitudes.

Advise and enforce employees on organizational policies.

Manage and coach team members on day-to-day valet operations.

Review and maintain the daily auditing process that may include tickets, cameras, assisting with the initial processing of claims and other administrative duties

Assisting in development of forms and tools to increase company efficiency and risk management

Supervising directly non-supervisory level employees; carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws

Effectively managing through clear, direct, and respectful communication

Performing other duties as assigned

Maintain contractual obligations to our clients to the standards of VPA's history and culture

Develop and maintain positive relationships with the Company's clients, including regular contact to ensure their satisfaction with the service delivered to their facility

Respond to client needs promptly, addressing any concerns as promptly as possible

Assist in all Operational and HR functions as needed, including the hiring, and firing of staff, with the approval of the HR Department

Ability to respond during hours of operations, be available by phone and in person

Minimum Qualifications (Knowledge, Skills, and Abilities)

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively. Ability to have excellent interpersonal and communication skills. Speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills, and conduct productive meetings

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Leadership

Demonstrate ability to lead people and get results through others. Ability to inspire and motivate others to perform well, and accept feedback from others; delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job. Ability to involve staff in planning, decision-making, facilitating, and process improvement; be available to staff; provide regular performance feedback; and develop subordinates' skills and encourages growth

Time Management

Managing one's own time and the time of others.

Complex Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Ability to identify and resolve problems in a timely manner as well as skillfully gather and analyze information

Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

Coordination

Adjusting actions in relation to others' actions.

Negotiation

Bringing others together and trying to reconcile differences.

Persuasion

Persuading others to change their minds or behaviour.

Instructing

Teaching others how to do something.

Desktop Computer Skills

Databases

Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Internet

Using a computer application to create, manipulate, edit, and show virtual slide presentations.

Navigation

Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

Presentations

Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).

Spreadsheets

Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

Word Processing

Using a computer application to @type text, insert pictures, format, edit, print, save, and retrieve word processing documents

Other

This employee is classified as Exempt under FLSA Standards

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. A driver's license in good standing will be required, and the Account Manager will need to meet the physical requirements of a Valet Attendant, including running and standing as needed.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

VPA offers weekly payroll - get a check, direct deposit, or a pay card each week!

Why work for VPA?

Positive company culture

Numerous Benefits and Incentive Programs for Employees

Company trips (such as sporting events or company picnics)

Quarterly newsletter to update you on what's new with the company and to inform you on new opportunities

We promote management from within the company.

At VPA you are not just a face, all levels of management get to know each and every one of you when working side by side

In this challenging economy, our company has still been growing at a rapid rate providing new opportunities for staff

Blue Cross Blue Shield insurance for full-time staff, Retirement plan 401k

Job Requirements

Must be at least 18 years of age

Must be able to drive a standard transmission vehicle to the satisfaction of management (some training is available)

Have your own transportation (driving experience)

Have experience working in customer service

Must have a good driving record

Communicate effectively with customers and coworkers.

Both written and verbal communication.

Duties and responsibilities

To maintain a professional image for our client establishment

To assist any and all patrons in any way we can

To park their vehicle in a safe manner, ensuring its safety at all times

To run back to the valet station as quickly as possible, ensuring that customers will not have to wait for service

To get along well with their coworkers and enjoy their job

Physical Demands

Standing for the duration of your shift

Running/Jogging to retrieve cars up to 20 times a day or more

Entering and exiting customers' vehicles 6- or more times daily

Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers' vehicles)

Communicate effectively with customers and coworkers

Work environment - Outdoors for the duration of the shift. Inclement weather (hot, cold, precipitation, etc) will have a significant impact on the employee's work environment. Shifts will not be canceled due to inclement weather and all employees will be required to attend their scheduled shifts, and maintain a high quality of work despite weather conditions.

VPA is an Equal Opportunity Employer.

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Parking Operations Manager - Medical Facility