Position Purpose:

As the Branch Supervisor, you will lead your markets Branch staff, assist with the banking relationships for Retail and Commercial platforms, and assist with ensuring the market reaches its deposit goals.

Primary Responsibilities:

Establishes and maintains a healthy team culture that promotes accountability, performance, productivity, and prioritizes the customers experience to encourage organic growth

Develops positive relationships with existing and prospective clients, demonstrating excellent customer service when responding to customer inquiries and concerns

Identifies training needs and opportunities of branch staff; develops and implements a plan for meeting those needs by equipping team members with the tools necessary to succeed

Supports Senior Banking Officer, Commercial Lenders, and Market Executive/President by collecting necessary financial information to help ensure strong business development and cross sale opportunities.

Coordinates with market team to create the best financial outcomes for customers, while ensuring them First Carolina Bank can effectively meet their needs with a range of products and services.

Learns the Sales Platform strategies, responsibilities, and procedures to include account openings, account management and treasury management for individual and business clients and prospects.

Responsible for ensuring deposit growth to obtain the banks deposit growth objectives by promoting the Banks products and services.

Monitors and makes decisions on assigned DDA accounts related to overdrafts, service charges, return items, charge backs, etc.

Ensure that the branch balances all transactions at the close of each business day; helps solve balancing problems

Collaborates with Internal Audit Manager to ensure branch compliance with monthly audits and regulatory procedures.

Collaborates with the Retail Operations Manager to ensure effective performance in the areas of retail operations, production, customer service, and training in accordance with the banks objectives.

Follow up to ascertain that transactions are completed to the customer's satisfaction

Oversee the supervision of branch personnel and recommends their commendation, discipline, and discharge when necessary

Oversee Human Resources duties for the Bank and serve as the main contact/liaison for Corporate Human Resources, Bank and employees as needed

Oversee general maintenance of the branch

Perform other duties as assigned by management

Authority, Impact, Risk:

Assists market team with ensuring loan and account documentation is complete and accurate

Exercises good judgment that balances risk to shareholders and customer experience when making decisions

Completes all Bank required training classes.

Official Check Authority, Check Cashing Authority, Wire Signing and Input Authority, Teller Override Approval Authority

Ensures appropriate due diligence is exercised in new account opening, credit applications, wire transfers, maintenance of files, credit bureau reporting and other processes

Key Relationships:

Close partnership with Senior Banking Officer, Market Executives, Retail Operations Specialist, and Director - Treasury Management

Partnership with Executive Managing Director - Commercial Banking and Wealth Management, Executive Managing Director - CREB, Managing Director -Retail Delivery, Product Management, and Marketing, and Retail Operations Manager

Routine interaction with department heads across Retail, Operations, IT, Sales, and Compliance

Universal Bankers and customers

Board Members and Shareholders

Managerial Accountability:

Supervisory responsibility for Universal Bankers including training, adherence to departmental process and procedures, performance reviews and salary administration

Working Conditions:

Ability to work under tight deadlines

Ability to be self-motivated and well organized

Ability to multi-task

Excellent verbal and written communication skills

Some travel

Prepare presentations, conduct training, and hold meetings with branch staff

Time Allocation:

Partner with market team on sales process, customer service objectives, meeting deposit goals 35%

Manage Retail Branch and Staff..30%

Customer due diligence (i.e. Reviewing, processing, scanning, daily reports etc.) 20%

Assist customers15%

Job Specifications:

Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.

Required:

Bachelors Degree or at least 3 years experience in a sales and customer service environment

Strong computer skills

Exceptional human relations and communication skills

Preferred:

5 years of progressively more responsible job-related experience

Prior management experience preferred

Banking experience

JHA Platform experience

High capacity for learning and articulating ideas

Risk Management Requirements:

Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines.Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, andCompliance withthe USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes.Acts within authorized limits and delegated authorities and role applicable policies and procedures.Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.

Equal Opportunity Employer including Veterans/Disabilities

First Carolina Bank jobs

Branch Supervisor