[Job Details]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Description]{segoe="" ui",="" tahoma,="" sans-serif"=""}

Closes: April 23, 2026

We are seeking Customer Service Representatives (CSR's) who are ready to bring energy, confidence, and care to every customer interaction. You'll have the opportunity to work at an Avista Contact Center within a hybrid setting (a mix of remote and in-office days), playing a vital role in delivering an outstanding customer experience.

This is a great opportunity for individuals who enjoy connecting with people by phone, embracing new technology, and are motivated by learning and mastering new systems. Spanish speaking skills are highly desired, as bilingual team members help us better serve our customers. Bilingual English/Spanish candidates are strongly encouraged to apply.

If you elect to work in a hybrid setting, you'll need a quiet, distraction free home workspace where you can focus and succeed. You must also have or be able to obtain reliable, high-speed internet prior to your hire date. Please note that DSL connections are not supported. The minimum internet speed required is 20 Mbps download and 5 Mbps upload.

At Avista, our culture is built around trust, innovation, and collaboration. We are committed to your professional growth and development and believe in empowering employees to do meaningful work. As a Customer Service Representative, you'll be the first point of contact, owning the customer experience from start to finish. Our employees thrive in a fast-paced, dynamic environment where their contributions truly make an impact every day.

About the CSR Position

[The CSR positions work a minimum of 20 hours per week up to 40 hours per week as call volumes fluctuate and business needs change. The hours of the contact center are Monday-Friday, 7:00am-6:00pm. ]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[CSR schedules change weekly with a 3-week notice, so flexibility is important. CSRs have the ability to swap shifts, allowing them to pick up or give away hours. ]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[CSRs must be able to be available for 35-40 hours a week for the first (10) ten weeks of paid training. ]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[These positions are located at both the Spokane Avista Contact Center: 14523 E Trent, Spokane Valley, WA 99216 and the Lewiston Avista Contact Center: 803 Main St, Lewiston, ID, 83501. ]{segoe="" ui",="" tahoma,="" sans-serif"=""}You must live within 1 hour of one of these locations.[ ]{segoe="" ui",="" tahoma,="" sans-serif"=""}

Selected applicants will participate in in-person assessments in Spokane, Washington or Lewiston, ID during the week of May 11, 2026. If you are selected to participate in the in-person assessment, you will be contacted through email.

**All new hires will complete a 10-week training program with both remote and in-person participation options.

Responsibilities:**

[Be a trusted point of contact for our customers by answering questions about bill ]{segoe="" ui",="" tahoma,="" sans-serif"=""}

AVISTA CORPORATION jobs

Customer Service Representative