Description

Position Summary

The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Duties and Responsibilities

Provide administrative assistance to Vehicle Programs personnel

Administer support for the "M" (Manufacturer) Plate Program

Support our Care Call Center

Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties

Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes

Process billing invoices from vendors and dealerships for delivered vehicles

Process tickets, tolls, citations, etc

Process vehicle title, plates, and registrations

Process and monitor vehicle orders

Process vehicle returns, title corrections, and auction disposal

Audit and reconciliation of official documents such as lease and usage agreements, and other official documents

Customer account maintenance

Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members

Perform as a back-up for other Vehicle Program personnel when necessary

Perform duties that require signing as a company agent and/or department notary

Education

High school diploma required; Bachelor's degree preferred

Experience

3 years administrative office experience required

Experience using mainframe and web system applications

Skills

Critical thinking, problem solving, and analytical skills

Strong planning and organizing skills

Strong communication skills that demonstrate knowledgeable, proactive and clear communication

Excellent customer service skills to include a positive mindset that actions self-control

Excellent time management skills

Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)

Proficient in MS Office (i.e. Outlook, Word, and Excel)

What You Can Expect

Starting pay of $20/hr.

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

401(k) with company match

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Percepta College)

Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Call center environment

Must be able to interact with all internal and external departments and contacts

Must represent Percepta professionally with all customers and external organizations and contacts

Primary Location: US-MI-Dearborn

Req ID: 046J1

Percepta jobs

Vehicle Programs Analyst