Technical Printer Support Representative I (Inkjet) Location US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN | US-VA... Company Canon Info Technology Services Requisition ID 33186 Category Customer Service/Support Position Type Full-Time Workstyle Virtual About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers:

Remote work style

Various scheduling options

Paid orientation and training

Benefits (medical, vision, dental, life insurance, and disability)

Company-paid holidays

Paid time off: personal, vacation, and sick time

401(k) with company match

Employee assistance program

Tuition reimbursement

Employee discounts

Pay differentials

Available Schedules: Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential Your Impact As a Canon Technical Support Representative, you'll:

Provide positive and professional technical support to Canon customers via phone, email, and chat

Analyze complex issues to answer questions, troubleshoot, and advise on solutions

Promptly identify, research, and resolve customer inquiries using all available software and network tools

Interact with customers and team members simultaneouslyto expedite call resolution

Make prompt, accurate business decisions that mutually benefit the business and the customer

Document interactions and resolutions in our easy-to-use applications

Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website

About You: The Skills & Expertise You Bring

High school diploma or equivalent

Previous customer service or call center experience

Demonstrated knowledge of PC operating systems such as Windows and/or MAC

Intermediate to advanced level skills with internet navigation, instant messenger tools, and email

Keyboarding and MS Office proficiency

Ability to work independently and manage time effectively

Strong communicator with active listening skills and proficiency in English

Ability to talk, @type, and solve issues simultaneously in a fast-paced virtual environment

Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time

Dependable, punctual, and consistent attendance are a must for this position

A reliable high-speed internet connection and a workspace free from noise and distractions

** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Company Overview Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to all quali

Canon U.S.A., Inc. jobs

Technical Printer Support Representative I (Inkjet)