Job Title:

Warranty Specialist

Location:

Atlanta, GA 30354

Job Description:

Qualifications:

Must have a bachelor's degree in engineering, Supply Chain, Business Analysis, Finance, Operations or Strategic Management (or other related degree) or a minimum of three years of relevant work experience

Must be comfortable with negotiations across all levels of management

Must have exemplary written and verbal interpersonal skills

Need to have advanced Microsoft Word, PowerPoint, and Excel proficiency

Must be able to understand and develop complex spreadsheets and presentations and interpret to peers and upper management alike

Should have a high level of initiative and intuition in managing workload, identifying business issues for analysis, structuring projects, and implementing change

Travel may be required 5-10%

Responsibilities:

Manages 80+ warranty and guarantee claims across multiple Suppliers from creation to completion with foundational purpose of using claims to drive Supplier performance and accountability

Analyzes and interprets complex data sets and attends meetings to create claims, solicits internal stakeholder feedback to ensure full contractual entitlement capture, uses correct external process for claim filing with each Supplier

Files quarterly guarantee claims (Late Spares, Late Repairs, etc) with assigned Suppliers with superior understanding of contract administration and strategies; strategically prioritizes and leverages client/ Supplier relationship in regards to claim negotiations

Builds and fosters relationships with client Engineering departments, Materials groups, and production shops across client TechOps to identify part failures and reliability issues

Becomes adept at warranty strategy to allow for innovative and insightful approach to claim negotiations to maximize claim value reconciliation within a constrained work environment

Develops strong internal (client) relationships with Sourcing Managers in Supply Chain to understand and execute on claiming contract entitlements

Develops strong external (Supplier and Aircraft Manufacturer) relationships to enhance ability to negotiate both contractual and concessionary claim settlements

Proactively collaborates with and supports Repair Warranty; supports developing improvements to the efficiency, productivity, and performance of internal client warranty processes

Practices safety-conscious behaviours in all operational processes and procedures

Ztek is a minority and woman-owned business enterprise that provides customized talent management solutions for clients. Ztek Consulting is an equal opportunity employer including disability / veteran

ZTek Consulting Inc jobs

Warranty Specialist