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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you're set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it's easy to maintain and adapt down the road, minimizing potential technical debt.Salesforce Professional Services is looking for a Senior Technical Architect. You will be serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers. Here are some salient responsibilities the role entails:

Serve as a trusted advisor to the client

Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise

Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking

Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

Minimum Requirements:

8+ years enterprise architecture or consulting experience

4+ years of experience leading Salesforce Core Projects

Strong application design skills combined with strong data, integration, and security architecture skills

Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences

Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

A great listener with the ability to communicate with people in diverse roles

Proven ability to analyze, design, and optimize business processes via technology and integration

Resourceful and innovative thinker who can work through and solve problems

Strong experience in Integration concepts, designs and patter

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